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Put Down Your Phone

ShareTweet We’ve been hearing people saying others should put down their phones for a couple years now and may or may not agree with the reasons. Whether it’s the Pokemon Go craze or just out for a drink with friend, there seems to be no shortage of people telling others what to do. Now it’s […]

Do You Wear the ribbon?

ShareTweet “Who doesn’t want to wear the ribbon.” You must wear the ribbon.” Whichever line reminds you of the Seinfeld episode where Kramer wouldn’t wear a red ribbon supporting Aids is something I think of often today. The advent of social media has made is so much easier to discuss people or companies who won’t […]

Focus, Planning Are the Best Ways to Stay on Track

ShareTweet Projects with a variety of clients have caused me to think about the importance of focus. Of knowing where we’re going. Of making sure we are on the same track as senior managers on the same track. As Zig Ziglar said, “Lack of direction, not lack of time, is the problem. We all have twenty-four […]

Good vs. Bad; Size Shouldn’t Matter

ShareTweet It’s no secret that social networks are amplifying our messages and giving everyone a voice for their woes. This presents challenges for companies and brands as they manage what can be a barrage of customer messages. Lately, I’ve had two very different customer service experiences: HUGE phone company — We changed wireless carriers last October […]

Keep Your Eye on the Prize

ShareTweet We’ve all heard the expression to keep our eye on the prize. We know intuitively that it means to stay focused on our end goals. But what if you’re not sure what those goals are? What if you’re not confident you know where you’re going? These questions are important when beginning almost any new […]

Great Customer Service…the Secret Sauce of Successful Companies

ShareTweet A couple weeks ago, we took a long weekend and flew to Seattle to see the boys and have some time away from work and the daily routine. It was wonderful. Along the way, we saw several examples of good customer service. It was my husband’s birthday and we have this tradition of hiding […]